Frequently Asked Questions
- Do you haul away my old water heater?
Yes, we haul away your old water heater. We haul away all old parts and debris caused by the job.
- Why do I need a permit?
Permits are essential for two reasons. First, they are required by law, but more importantly they are for your protection from a bad water heater install. Some of the dangers are natural gas leaks, carbon monoxide poisoning, fire & explosion hazards. By getting a permit and getting the work inspected by the building inspector, you are guaranteed a safe and professional up to code installation.
- What is an expansion tank and why do I need it?
An expansion tank is designed to keep your water pressure from spiking too high. When the water heater is filled with cold water and then it is heated, the water expands which can cause the pressure to spike.
- If my existing water heater is working, why should I replace it?
Water destroys everything including water heaters. Internal rust inside water heaters as well as mineral deposits that build up inside the water heater making it less efficient and dangerous to operate is the main reason to replace your water heater even though it is still working.
- Why is the water heater on a stand and why does it have sides?
Code requires a stand under a water heater when it is in a garage where it is possible to park a car. The pilot flame must be at least 18 inches off the floor. This prevents gas fumes from reaching the pilot flame. Sides are required to prevent people from putting gas cans under the water heater.
- What is the drip pan for?
Waters Heaters have the potential to leak at any time. The drip pan is designed to collect and relocate the water to the floor or to the outside of the building.
- Why do I need a post by the water heater even if I don’t park in the garage?
Codes are written for the house and not for a particular home owner. While you may not park your car in the garage, if a car can be parked in the garage, code usually requires a post unless water heater is in an alcove.
- How long will it take to install from start to finish?
Each install varies, but typically a “standard” install will be 3-4 hours from start to finish.
- Why should I hire A2Z Water Heaters over another plumber?
Unlike most plumbing companies, I won’t send out an employee who may or may not care about their quality of work. I, Fred Ford, as the company owner will always answer the phone personally. I will always be there to present you the estimate, and I will always be there doing the work. I personally & professionally guarantee no one will do a better install than I do.
- What is a sediment trap?
Rust particles, sand, and dirt can develop inside the gas piping. They can break off and travel with the gas to your water heater. A sediment trap collects the sediments preventing them from damaging your water heater.
- Do I need to be home for the entire process?
We always prefer that you are home but if you cannot be, we will need access to the inside of your house. Toward the end, we need the air and dirt cleared out of the water lines. This is done by running the hot & cold water in the bathtub for a full 3 minutes. We can do this for you if you absolutely can’t be home, but we prefer you do it so that we don’t have to enter your home.
- How do I register the warranty?
You don’t. We take care of that for you. You will receive an email notification directly from the water heater manufacturer once it is registered.
- How long will the permit inspection take?
Inspections usually last between 5 & 10 minutes. They may ask, however, to come inside your home to be sure that your co2 & smoke detectors are properly located.
- Why is the inspector interested in my smoke and co2 alarms?
To protect you, your family and your pets from fires and carbon monoxide poisoning. The building departments are using any permit issued as an opportunity to be sure that you have smoke and co2 detectors.
- Will you be turning off my gas to the entire house?
Yes. The gas to the whole house will be shut off for 1 to 2 hours.
- Will you be turning off the water to the entire house?
Yes, the water will be shut off for to whole house until the water heater is installed.
- Will you be turning off the electricity to the entire house?
In some cases, we will need to turn off “some” of your electricity. This depends on the type of water heater you have. If you have an electric water heater or a gas water heater with an electric component, we will have to turn off some of the power, but not to the whole house.
- What do I do with the signed off permit after the inspection?
Keep the signed off permit along with our contract/bid and the warranty registration with the rest of your important documents for as long as you own the water heater.
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